Privacy Policy

1. Introduction

SafeSpace Disability Provider ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, emergency contacts.
• Sensitive Information: Health and medical records, disability details, NDIS participant numbers, and cultural background (only collected with your explicit consent).

3. How We Use Your Information

We use your information strictly to:

• Provide personalized disability support services and care.
• Communicate with you, your family, or your authorized representatives.
• Comply with NDIS Quality and Safeguards Commission reporting requirements.
• Manage billing, administrative, and operational tasks.

4. Disclosure of Information

We will not sell or trade your personal information. We may disclose your information to:

• Healthcare professionals, allied health practitioners, or hospitals when necessary for your care (with your or your legal guardian’s consent).
• The NDIA or NDIS Quality and Safeguards Commission for compliance purposes.
• Law enforcement if required or authorized by Australian law.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, modification, or disclosure. All digital records are stored securely, and hard copies are kept in locked facilities.

6. Access and Correction

Under the Privacy Act, you have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To request access, please contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy, or if you wish to make a privacy complaint, please contact our Privacy Officer:

Last updated: April 2026