Complaints & Feedback

At SafeSpace Disability Provider, we are committed to providing high-quality support. Your feedback—whether it's a compliment, a suggestion, or a complaint—helps us improve our services.

How to provide feedback

You can provide feedback or make a complaint in several ways:

  • Email: admin@safespacedisability.com.au
  • Phone: +61 404 571 963
  • Online: Use our contact form
  • In person: Speak to any member of our staff

Our process

We take all complaints seriously. When you make a complaint, we will:

  • Acknowledge your complaint within 2 business days.
  • Investigate the issue thoroughly and fairly.
  • Keep you informed of the progress.
  • Provide you with a resolution as quickly as possible.

External Escalation

If you are not satisfied with our response, or you would prefer to speak to an external body, you can contact the NDIS Quality and Safeguards Commission:

Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
Website: www.ndiscommission.gov.au